Due to increased security measures in newer versions of macOS, additional steps are required to enable the full functionality of Permanent Eraser. If you are noticing issues where Permanent Eraser is not working fully in macOS Catalina or Mojave, please refer to the documents Enabling Full Disk Access for Permanent Eraser in macOS Catalina and Enabling the Erase Service for Permanent Eraser in macOS Mojave. Please refer to these documents to see if they will resolve your problem. If you continue to experience problems, please contact Support.